APA

Krowinski W. J., Steiber S. R., . (1996). Measuring and managing patient satisfaction. [s.l.]: AHA.

Chicago

Krowinski William J, Steiber Steven R, . 1996. Measuring and managing patient satisfaction. [s.l.]: AHA.

Harvard

Krowinski W. J., Steiber S. R., . (1996). Measuring and managing patient satisfaction. [s.l.]: AHA.

MLA

Krowinski William J, Steiber Steven R, . Measuring and managing patient satisfaction. [s.l.]: AHA. 1996.